Return & Exchange Policy

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange. If something isn't right, we always encourage reaching out to explore an exchange first — it's the fastest way to get what you need.

To start a return or exchange, contact us at hello@getspiritfire.com with your order number. Returns and exchanges must be sent to:

Attn: Spirit Fire 11832 James St, Holland, MI 49424

Items sent back without first requesting a return or exchange will not be accepted. You can always contact us with any questions at hello@getspiritfire.com.

Exchanges An exchange is the fastest way to get what you want. If you received the wrong size, color, or just want something different, contact us at hello@getspiritfire.com with your order number and we'll get the process started. Once we receive your item, we'll ship your replacement right away.

Return Shipping Costs Return and exchange shipping is the responsibility of the customer. However, if your return or exchange is the result of our error — such as a defective, damaged, or incorrect item — we'll provide a prepaid shipping label at no cost to you. For all other returns (change of mind, ordered the wrong size, etc.), you are responsible for shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Used or Installed Products If your lights have been installed — including use of the adhesive pads — they are not eligible for a full refund. Installed lights may be returned within 30 days for a flat refund of $300. To initiate a used return, simply provide your order number — no tags or original packaging required. Return shipping costs are the customer's responsibility in these cases.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. To process your claim, email us at hello@getspiritfire.com with your order number and photo or video evidence of the issue. Once reviewed, we'll make it right — including covering shipping where applicable.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods (food, flowers, plants), custom or personalized products, and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Unfortunately, sale items and gift cards are also final sale. Please reach out with any questions about your specific item.

Refunds Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Keep in mind your bank or card issuer may take additional time to post it. If 15 business days have passed since your refund was approved and you haven't seen it, please contact us at hello@getspiritfire.com.